Now Hiring: GEO Nova Scotia Digital Inclusion Facilitator

A resume and cover letter can be sent to Matt Spurway, Executive Director: Applications will be reviewed beginning Thursday, June 23 with interviews beginning June 27. We thank all those who make an application, only those selected for interviews will be contacted.

Candidates should live within commuting distance to one of these three regional sites for GEO Nova Scotia: Yarmouth area, Pictou area, and Sydney area. Specific site locations to be determined.

About GEO Nova Scotia

GEO Nova Scotia (Getting Everyone Online) is a new non-profit organization founded to support a collective approach to Digital Inclusion for low-income Nova Scotians. Digital Inclusion means (1) having good, affordable internet access; (2) a good, affordable device; and (3) the basic digital skills to use them confidently and safely.

About the Opportunity

GEO Nova Scotia is hiring our first Digital Inclusion Facilitator to help develop and deliver Digital Inclusion support for Nova Scotians. This is an exciting new position, and the successful candidate will play an important part in developing and refining the role and responsibilities as the program matures. Here’s what we know:

Digital Inclusion Facilitators will spend most of their time providing online Digital Inclusion training and support to front-line staff from a variety of partner organizations for our new “Digital Champions” program, currently under development. At times, they may also work directly with program participants or volunteers.

Digital Inclusion Facilitators will also spend some time (estimated 8 hours a week) providing intake and support services over the telephone for participants, including establishing low-cost home internet accounts and managing the distribution of devices.

This is emergent work that relies on positive contributions from a growing number of people and organizations with different priorities and perspectives. All GEO Nova Scotia staff and partners are committed to developing processes that foster relationships of trust and respect, allowing the greatest variety of perspectives to join and inform our collective success.

Skills/ qualifications

  • Strong verbal and written communication skills are required
  • Strong digital skills are required
  • Experience teaching individuals and/or groups is strongly preferred
  • Experience in client or customer service is an asset
  • Experience working in partnership with the non-proft sector is an asset
  • French language proficiency is an asset

Core Competencies / values

  • Interpersonal & cultural awareness
  • Customer service orientation
  • Justice and inclusion orientation
  • Tolerance for ambiguity
  • Team & collaborative approach

Work conditions

  • A strong home internet connection and access to transportation are required.
  • Digital Inclusion Facilitators are anticipated to work from home to start, eventually moving to a combination of time spent working from home and time on site (specific site locations to be determined).
  • 40 hours /week, generally Monday – Friday during business hours, however there may be some requirement for early evenings or occasional weekend time.


$48,000 – $52,000 per year, commensurate with experience. The compensation package includes expenses, three weeks of vacation, and cost-shared medical and dental benefits.

This position is currently funded until March 31, 2023. Future employment is contingent on renewed funding.


Candidates should live within commuting distance to one of these three regional sites for GEO Nova Scotia: Yarmouth area, Pictou area, and Sydney area. Specific site locations to be determined.

Our goal is to create a diverse and inclusive team that is representative of the communities we serve. We encourage applications from First Nations People, African Nova Scotians and other racially visible persons, and persons with disabilities. If you are a member of one of these equity groups you are encouraged to self-identify in your covering letter or your resume.